1. Acceptance of These Terms
By creating an account, accessing, or using the Zenith platform (the "Platform"), operated by Solabrix Technologies ("Solabrix," "we," "us"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use the Platform.
These Terms apply to everyone who uses the Platform, regardless of role: Plant Owners, Service Providers, Solar Champions, OEMs, and visitors.
2. Definitions
- Plant Owner ("PO"): an individual or business that owns a solar PV installation and uses the Platform to monitor and maintain it.
- Service Provider ("SP"): an on-ground technician or company registered on the Platform to deliver Services to POs.
- Solar Champion ("SC"): a user registered purely to refer POs, SPs, or OEMs to the Platform, with no service-delivery role. Every SP is automatically also an SC; a standalone SC account has no service-delivery capability.
- OEM: a manufacturer of solar equipment (panels, inverters, etc.) that lists products and pricing on the Platform.
- Plant: a solar PV installation registered on the Platform by a PO (or by an SC/SP on behalf of the PO).
- Service: any of the services offered through the Platform (Plant Audit, Site Visit, Plant AMC, Single Module Wash, Earthing Top-Up, Plant Upgrade) and Priority Membership.
- Service Request ("SR"): a specific booking of a Service by a PO (or by an SC/SP on behalf of the PO).
- Generation Score: a numerical score calculated from a Plant's actual generation data, used for the purposes described in Section 6.
- Championship or SGC: the Solar Generation Championship, an opt-in monthly ranking of Plants by Generation Score.
- Priority Membership: the annual membership described in Section 8.
- Points: the closed-loop loyalty currency described in Section 9.
3. Eligibility & Account Registration
3.1. You must be at least 18 years old and capable of entering into a binding contract under Indian law to register on the Platform.
3.2. You can Sign Up / Sign In using a mobile number verified by one-time password (OTP). You can also setup a PIN and do a PIN-based login, instead of an OTP-based login. You are responsible for keeping your account credentials secure, and for all activity under your account.
3.3. You agree to provide accurate information when registering a Plant, adding generation data, or applying for a role (SP, SC, OEM), and to keep that information current. The accuracy of the Generation Score and Championship ranking depends directly on the accuracy of the data you provide.
3.4. Solabrix may verify, suspend, or reject any registration or role application at its discretion, including SP and OEM applications, which may involve a review process.
4. The Role of Solabrix
4.1. Solabrix operates the Platform as a coordination layer between POs and SPs. Except for Priority Membership (which is administered directly by Solabrix with no SP involvement), Solabrix does not itself perform the Services. Services are performed by independent Service Providers who register on the Platform.
4.2. Solabrix's role for each Service Request is to: facilitate booking and payment, assign or float the request to an eligible SP, and remit payment to the SP after the PO confirms completion, deducting Platform and Referral fees as applicable.
4.3. Solabrix takes reasonable steps to vet and rate SPs (see Section 11), but does not guarantee the work of any SP beyond what is stated in Section 15 (Disclaimers).
5. Plants & Generation Data
5.1. You may register one or more Plants you own or are authorized to manage. You must provide accurate capacity, location, and generation data.
5.2. Generation data may be provided in two ways:
- Live Tracking: automatic sync from a supported, connected inverter.
- Manual Tracking: manual entry of generation units from your electricity bill, or upload of the bill itself.
5.3. Solabrix may use automated matching (including OCR) to verify manually submitted generation data against your Plant's on-file details. Data that cannot be verified will not be used to calculate a ranked Generation Score for that period (see Section 6.3).
6. Generation Score & the Championship
6.1. Your Generation Score is calculated by comparing your Plant's actual generation against an expected-generation benchmark for its capacity, recalculated monthly. The Generation Score and any associated ranking are informational tools, not a warranty or guarantee of your Plant's condition, safety, or future performance.
6.2. Championship enrollment is opt-in, per Plant, and (outside any active promotional waiver) carries a fee set by Solabrix and disclosed before you confirm enrollment. This fee is waived for one Plant per period for active Priority Members, per Section 8.
6.3. Only Plants with verified generation data for a given month ("blue tick" verified, per Section 5.3) are included in that month's Championship ranking. Unverified months are excluded from ranking calculations, not merely hidden.
6.4. Championship rankings for a given month are finalized ("frozen") on the 7th of the following month and are not retroactively altered on the public leaderboard, even if additional verified data is submitted later. Late submissions may be reflected in a personal, non-public estimate shown only to that Plant's owner.
6.5. The Championship is currently available only to Plants located within Pune city limits. This scope may expand over time at Solabrix's discretion.
7. Services & Service Requests
7.1. To book a Service, you submit a Service Request and pay the applicable fee through the Platform's designated payment method.
7.2. Solabrix assigns each confirmed Service Request to an eligible SP.
7.3. The assigned SP will perform the Service and update the Service Request's status as work progresses. On completion, the SP will upload evidence of work (such as photographs) as required for that Service.
7.4. You must confirm completion of the Service Request through the Platform. Confirmation releases payment to the SP. If you believe the Service was not performed satisfactorily, you must raise this through the Platform's support channels before confirming, or as otherwise described in our support/refund process.
7.5. Both POs and SPs may rate each other after a completed Service Request. Ratings contribute to an SP's standing on the Platform (see Section 11.3) and may be used in future assignment decisions.
7.6. If a dispute arises between a PO and an SP over a Service Request, including disagreement over whether work was completed satisfactorily or whether payment should be released, Solabrix will make a good-faith effort to help resolve it, which may include reviewing evidence submitted through the Platform (such as photographs or written reports), contacting both parties, or arranging a follow-up visit. Raising a dispute in good faith is not itself a violation of these Terms.
7.7. If Solabrix reasonably determines that a PO or SP has acted in bad faith, including fraud, manipulation of ratings or generation data, or other misuse of the Platform, we may suspend or terminate that user's access, to protect the integrity of the Platform for everyone else.
8. Priority Membership
8.1. Priority Membership is a paid annual membership available to POs. It is administered entirely by Solabrix and does not involve service delivery by any SP.
8.2. Priority Membership provides a discount on other Services, one Plant's Championship enrollment fee waived per period, and other benefits as described on the Priority Membership page at the time of purchase. Benefits are subject to change and will be described accurately on that page at the time you purchase or renew.
8.3. Priority Membership renews annually. If it lapses, previously granted benefits for that period are not retroactively withdrawn, but future bookings and renewals will no longer receive Priority Member pricing or perks until membership is reactivated.
9. Loyalty Points (Not Redeemable for Cash)
9.1. Points are a closed-loop loyalty currency earned through platform activity (as described at the time they are earned).
9.2. Points can only be used as a discount toward fees and renewals on the Platform. Points have no cash value, cannot be withdrawn, transferred, sold, or exchanged for money or any other consideration, and are not a deposit, security, or payment instrument of any kind.
9.3. Points may expire, be adjusted, or be revoked at Solabrix's discretion, including in cases of suspected fraud or abuse.
9.4. Points are entirely separate from SP/SC Earnings (Section 12), which are real, withdrawable money. Do not confuse the two: Points cannot become Earnings, and Earnings are never referred to as Points.
10. Payment & Pricing
10.1. Prices for Services vary by Plant size tier and are shown before you confirm a booking. Priority Members and regular members may see different prices for the same Service, as disclosed at checkout.
10.2. Most Services, including Priority Membership, Plant AMC, Site Visit, Single Module Wash, Plant Audit, and Earthing Top-Up, are paid for through our payment gateway partner (Razorpay) via UPI, card, netbanking, or wallet, at the time of booking. Some services may need a manual intervention by somebody from Solabrix before the request proceeds.
10.3. Cancellation Policy
10.3.1. You may cancel a Service Request at any time before an SP is assigned, at no cost. No SP has committed time or travel yet, so this is a full, immediate cancellation.
10.3.2. Once an SP has been assigned, you may still cancel, but the outcome depends on timing:
- More than 24 hours before the scheduled slot: full refund, no cancellation fee.
- Less than 24 hours before the scheduled slot: a cancellation fee may apply, set per Service and disclosed before you confirm the cancellation, since the SP may have already blocked time or begun travel. This mirrors the 24-hour threshold that already applies when an SP cancels an assigned job.
10.3.3. Once the SP has marked themselves "On the Way" or "Arrived," self-service cancellation is no longer available; contact support instead. Because real cost has already been incurred at this point, a refund is not automatic and is assessed case by case.
10.3.4. If your assigned SP does not show up for a confirmed appointment, report it through the Platform. You're entitled to a full refund, or, if you'd rather, a fast-tracked reassignment to another SP at no extra cost. This is a supply-side failure, not something you should bear the cost of.
10.4. Refund Policy
10.4.1. Approved refunds are issued to your original payment method via Razorpay, and typically take 5-7 business days to reflect, depending on your bank or UPI provider. There is no automated self-serve refund flow yet; refunds are currently processed manually by our support team.
10.4.2. If Loyalty Points were applied toward a cancelled or refunded booking, those Points are restored to your account. Points themselves are never refunded as cash, consistent with Section 9.
10.4.3. Priority Membership and Championship enrollment fees are refundable within 7 days of purchase, provided you haven't yet used a Priority Member benefit, or, for Championship, haven't had a month's ranking calculated for that Plant. After that, these fees are non-refundable for the remainder of the period, though you're never charged again automatically, renewal requires your own action.
10.4.4. If a Service was completed and confirmed but you believe the work was defective or not as described, this is handled as a dispute under Section 7.6, not a refund request. Remedies may include a free follow-up visit, a partial refund, or another resolution at Solabrix's discretion, depending on what the evidence supports.
11. Service Provider Terms
11.1. To register as an SP, you must apply through the Platform and may be subject to a verification process before being approved to accept Service Requests.
11.2. You may register for one or more specific Service types. You will only be offered Service Requests matching your registered Service types.
11.3. Your earnings for each Service type fall within a band set by Solabrix ("SP Min" to "SP Max"). All SPs begin at SP Min; your position within the band may improve based on completed jobs and ratings, per a progression mechanism Solabrix may publish and update from time to time. Your final payout is further affected by your SP membership tier's payout multiplier, as disclosed in your SP dashboard.
11.4. If you cancel an assigned Service Request less than 24 hours before the scheduled time, a penalty may apply, and the request will be reassigned to another SP.
11.5. Every SP is automatically enrolled in the referral programme described in Section 13 and may earn Referral Fees under the same terms as a standalone Solar Champion.
11.6. Earnings (Section 12) are paid out according to Solabrix's payout policy in effect at the time, which may be monthly or upon crossing a minimum threshold, as disclosed in your SP dashboard.
12. Earnings & Withdrawals (SP / SC)
12.1. The Platform maintains a detailed and live record of Referral Fees and SP service earnings ("Earnings"), which you can see at any time. It may be withdrawn to a linked bank account or UPI ID, subject to Solabrix's payout policy and any applicable verification requirements.
12.2. Earnings are entirely separate from Points (Section 9). Earnings are real money and may be withdrawn; Points are not and may not.
13. Solar Champion / Referral Terms
13.1. SCs (including SPs, who are automatically enrolled) may refer new POs, SPs, and OEMs to the Platform by submitting the invitee's mobile number, which triggers a one-time signup link sent by SMS.
13.2. A Referral Fee is earned only when a directly-invited PO raises and pays for a Service Request. Referral Fees depend on the Service type, and are disclosed in your dashboard.
13.3. Referral Fees are not earned on downstream or multi-level referrals. If someone you invited goes on to invite someone else, you earn nothing from that second-degree invitation. This is a one-hop referral system, not a multi-level or pyramid structure, and must never be represented as one.
14. OEM Terms
14.1. OEMs may list module and inverter pricing on the Platform for visibility to registered SPs.
14.2. OEMs do not earn Points, Referral Fees, or any transaction-based income on the Platform. OEM participation is fee-based (membership tiers), not commission-based.
15. Disclaimers
15.1. The Platform, Generation Score, and Championship ranking are provided for informational purposes. Solabrix does not warrant that any Plant's Generation Score, ranking, or projected savings will be accurate, uninterrupted, or error-free, or that using the Platform will result in any specific level of energy generation or cost savings.
15.2. Services are performed by independent Service Providers, not Solabrix employees (except Priority Membership, which Solabrix administers directly). Solabrix takes reasonable steps to vet SPs but does not guarantee the quality, safety, or outcome of any Service performed by an SP. Any claim arising from an SP's work should first be raised through the Platform's support and rating process.
15.3. The Platform is provided "as is" without warranties of any kind, to the extent permitted by applicable Indian law.
16. Limitation of Liability
16.1. General cap. To the maximum extent permitted by law, Solabrix's total liability to you arising from your use of the Platform, for any single claim or series of related claims, will not exceed the total fees you paid to Solabrix in the 12 months before the claim arose. This cap applies to Solabrix's own conduct as operator of the Platform, it does not limit the liability of an independent SP for their own conduct (see 16.3).
16.2. No indirect or consequential damages. To the maximum extent permitted by law, Solabrix is not liable for indirect, incidental, special, or consequential damages, including lost profits, lost generation, or lost savings, arising from your use of the Platform, even if Solabrix was advised of the possibility. This does not limit liability for the carve-outs in 16.4.
16.3. Apportionment between Solabrix and the SP. Services (other than Priority Membership) are performed by independent Service Providers, not by Solabrix or its employees. Solabrix is not liable for an SP's on-site acts or omissions, including property damage, personal injury, or unsatisfactory workmanship, except to the extent Solabrix failed to take the vetting and response steps described in Sections 4.3, 7.6, and 7.7. Claims about an SP's on-site conduct should be raised first through the Platform's dispute process (Section 7.6); this does not prevent you from pursuing the SP directly, or from pursuing Solabrix for Solabrix's own failures (for example, assigning a suspended SP, or ignoring a reported safety complaint).
16.4. What this section does not, and legally cannot, limit. Nothing in these Terms limits liability for: death or personal injury caused by negligence, fraud or fraudulent misrepresentation, gross negligence or willful misconduct, or any other liability that cannot be excluded or limited under Indian law. This carve-out exists because Services performed on-site involve real safety exposure (electrical systems, rooftop access), and a liability clause that tried to disclaim this would likely be both unenforceable and wrong.
16.5. SP insurance and safety compliance. SPs are required to maintain any insurance, certification, or safety-protocol compliance that Solabrix specifies from time to time as a condition of remaining registered on the Platform.
17. Indemnification
You agree to indemnify Solabrix against claims arising from your breach of these Terms, misuse of the Platform, or (for SPs) your performance of a Service.
18. Intellectual Property
18.1. The Platform, including its design, the Generation Score methodology, the Solabrix name and mark, and all related content, is the property of Solabrix Technologies and protected under applicable intellectual property law.
18.2. You retain ownership of the data you submit (Plant details, generation data, documents) but grant Solabrix a licence to use it to operate and improve the Platform, consistent with the Privacy Policy.
19. Suspension & Termination
19.1. Solabrix may suspend or terminate your account for violation of these Terms, fraudulent activity, or misuse of the Platform, at its discretion.
19.2. You may close your account at any time by contacting Solabrix support. Outstanding Earnings owed to you will be settled per the payout policy; Points are forfeited on account closure, per Section 9.
20. Privacy
Our collection and use of your data is governed by our Privacy Policy, which forms part of these Terms.
21. Governing Law & Dispute Resolution
Indian law, likely Maharashtra/Pune jurisdiction given the registered office, with a dispute-resolution mechanism (arbitration clause is standard for Indian consumer platforms, but the specific arbitration body, seat, and language need a lawyer's input, not a template guess).
22. Changes to These Terms
Solabrix may update these Terms from time to time. Material changes will be notified through the Platform or by SMS/email before they take effect. Continued use of the Platform after changes take effect constitutes acceptance.
23. Contact
Questions about these Terms: team@solabrix.com, or the postal address in Section 1.